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Cancellation & Refund Policy

In case, if you find the item defective

  • Contact Customer Care via the Contact Us Page or call us on +91 22 2840 4522 or mail us on cs@pensavenue.com, within 48hours from the date of delivery.
  • The defective product or part will be recalled and a replacement will be shipped immediately.

For outright cancellations by you:

  • If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following

  • If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
  • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

The following products shall not be eligible for return or replacement, viz

  • Any product that exhibits physical damage to the box or to the product
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery.